Modeling of public services provision process, digitization of the service
Description:

Application of public service management methods and tools (e.g. Mission model canvas, Stakeholder map, Process flow diagram, Service blueprint, etc.) to optimize service delivery processes, to increase their efficiency and effectiveness.

Keywords:
Public service provision process, Public service provision model, Digitization of public service delivery, Optimization of public service provision

Field of Science:
Sustainable growth and social-cultural development
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